Technical Repair/Service Support for Your Espresso Coffee Machines

You Deserve
the Best Coffee Experience

You’re a coffee lover who treasures that perfect cup of espresso every morning. Whether you’re brewing for yourself, your family, or your café, you understand that a well-functioning espresso machine is essential to crafting that irresistible brew. You want a reliable partner who can ensure your machine is always in top shape, so you can enjoy your coffee without worry.

Feedback & Reviews

From Others

  • “Greatly appreciate your dedication to your customers.”
    “Thanks Phil for coming down personally with your grinder, set up and demo. Greatly appreciate your dedication to your customers. Can see why your customers remain loyal. Haha. God Bless your works. ..Thank you once again for the help in time of need. Appreciate your help and dedication greatly.”
    – Ms Christina Wong 

    Cafe Manager

    “It gave me great peace of mind…”
    “Phil, Many thanks to Cedric for taking such good care of my DomoBar. It gave me great peace of mind that it was handled by someone who understands how to treat the machine. And to have it returned in even better condition than it left the old place was a bonus! Love the new big knobs and it has the new machine shine again. Thanks again. Cheers.”
    – Ms Suzanne Roat, PhD, P.E. (U.S.A.)
    “Polite, knowledgeable and efficient.”
    “I have to give special praise to Cedric, Phil and the team for once again taking great care of my aging Isomac. As well as making and roasting great coffee Highlander offer a coffee machine repair service and I must say that they’ve had mine in for servicing and repairs regularly since 2013. Polite, knowledgeable and efficient. It’s all I want. Great service. Thanks.”
    – Mr Davo (Singapore)
    “big thanx to Highlander Coffee for their speedy and expert service…”
    “big thanx to Highlander Coffee for their speedy and expert service enabling my machine to be up and running with almost no downtime!…ya plus he help me zhng my pressure, change some o rings, and even the power plug change to 3 pin sg type… where to find such power?“
    – Mr Jonathan Ho (Singapore)
  • “Thanks for getting it repaired so fast.”
    “afternoon Phil, our coffee machine has been fixed. Thanks for getting it repaired so fast. now we all can enjoy a good cup of coffee… thank you.”
    – Ms Aileen Sim, Song Zu
    “Thank you for the wonderful service you rendered to me…”
    “Hi Phil : I would like to this chance to thank you for the wonderful service you rendered to me and my espresso machine.”
    – Mr Kelvin Chan
    “The machine is working beautifully again…”
    “Great service today – thank you. Azlan & Jefrey were excellent – the machine is working beautifully again ….Thank you and please pass on our thanks to your guys.”
    – Ms Marion Hollier
  • “Totally awesome service….”
    “Awesome service! Thanks Cedric for the home visit to work out what was going on with my machine…glad is wasn’t anything too serious and I can get a great coffee from it again..Totally awesome service….in NZ I’d have to lug the beast down to my car and take it in!”
    – Ms Tonia Still (New Zealand)
    “Sincere businessmen who knows their stuff.”
    “Thanks Phil and Cedric for solving my problem. You guys are definitely very good and sincere businessmen who knows their stuff. All my friends will definitely get to know about you guys!…So nice to taste real coffee after 2 weeks. Yum yum”
    – Mr Raymond Chan (A home espresso machine owner)
  • “Hey welcome Phil thanks for the excellent service”
    – Mr Desmond Koh

LELIT SINGAPORE USER REVIEWS

Feedback & Reviews

  • This review is about my experience with purchasing Espresso making equipment from Highlander.
    TL;DR Don’t look anywhere else, these guys are the nicest, most customer oriented bunch of folks I’ve ever encountered in any industry, in any country. You won’t go wrong buying from them.


    I made an appointment with Phil to have him show me some different machines and grinders at the back of the Cafe. Phil very patiently walked me through all the features of the machines, pulled some shots for me, even let me play around with pulling my own shots and steaming. All in all I spent a good hour or more with him — and never was there ever any pressure to buy from them. He’s very open about that – come take a look, experience the machines, absolutely no obligation to buy. And as sincere as he was — I totally believed him.


    In the end I did end up buying from Phil — the price was good, he threw in some little extras, and I had the confidence that these are good honest folks that would take care of me if the machine broke down. And indeed they also perform on-site servicing.
    The delivery was also just as smooth. I got a What’sapp message from Cedric giving me options on delivery dates, and on the chosen date and time – they arrived.
    – Mr Shay Seng
  • Drinking one cafe latte a day, I cannot really claim to be an avid coffee drinker. Before 2014, I almost exclusively only drank tea. A medical problem got me a 4 week stay at home and that was when I started drinking a daily dose. The engineer in me also got me to read and learn the technical part of the esthetics of coffee. That led to first having a full automatic Jura coffee machine, and even Nespresso. But wanting to be hands on, I invested in learning to do the full manual bit from beans to drink.

    Starting with double boiler VBM and the Mazzer grinder, which gave much great service and coffee pleasure, I have succumbed to enjoying my cafe lattes even more with recent acquisitions of the Lelit Bianca machine and Niche Zero grinder.

    The Bianca has innovation everywhere one looks – from the flat bottomed portafilter to the variable pressure head to the wood knobs and insulated steam tube. Same for the Niche grinder – wood trim, accurate shot dispensing and high esthetics. My wife and I are enjoying our morning cafe lattes even more now. Thanks to Highlander Coffee who led me on this journey!
    – Mr Alex Chan
  • Dear Phil,
    Thank you for your patience In guiding and coaching me along the way to making the right espresso.
    Through all the countless videos and remote guidance during the cb period, my lelit Bianca and grinder can consistently produce good tasting coffee elixir.

    I started as a complete novice who couldn’t even tell the difference between beans. Today I can appreciate the aromas and taste from the various blends. The Bianca is able to produce delicious foam and textured milk that elevates the latte to the next level. Will spend countless more hours playing with the paddle to get different taste and textures.

    For those who are sitting on the fence, don’t wait and just get it from phill. Great after sales service pairing an excellent machine.... nothing can go wrong. Your taste buds will thank you.”
    – Mr Siwei
  • I recently visited Highlander as I was considering upgrading my current machine. Phil spent more than 1 hour, patiently explaining what each machine represents and their capabilities. There was no pressure to buy throughout.

    I bought the Lelit Bianca eventually. Installation was another wonderful experience. The staff came, made sure everything worked and that I was completely satisfied before they left. Phil has continued to be very response to any questions. Absolutely first class client experience. If you are ever looking for a machine, don't go anywhere else.
    – Vin Chay

Trusted Partners :

Trusted Partners : Corporate & F&B Brands Brewing Excellence with Highlander Coffee

Navigating the Repair Maze

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Who

Who can I trust with my machine?
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Expertise

Do they have the expertise to handle my specific model?
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Cost

Will the repair costs be reasonable?
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Time

Will the repair costs be reasonable?

HIGHLANDER COFFEE – YOUR TRUSTED PARTNER

At Highlander Coffee, we understand your concerns. With over 20 years of experience in the coffee industry, we have built a reputation as a reliable authority in espresso machine repair and service.

Our dedicated team consists of passionate coffee experts who don’t just repair machines; we live and breathe coffee every day.

We’ve successfully serviced countless machines, including various brands and models, from commercial to prosumer makes, so you can trust us to care for your equipment as if it were our own.

*We do not repair and service 'the so-called 'Domestic Range' from brands such as 'Delonghi', 'Saeco', 'Krups', 'Solis',
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Contact Us

Reach out to our friendly team to discuss your machine’s issues or schedule a service appointment.
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Assessment & Quote

Our knowledgeable technicians will assess your espresso machine and provide a transparent quote for the necessary repairs.
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Expert Repair

Sit back and relax while our expert team gets to work, restoring your machine to peak performance in no time.

THE COST OF DOWNTIME

Imagine waking up to find your espresso machine is still out of order. Your morning ritual disrupted, and the joy of savoring that rich, aromatic coffee replaced by frustration. Choosing not to act could mean enduring unnecessary downtime and missing out on the delightful experience that a perfectly brewed cup brings.

Get Your Machine Back to Brewing!

Don’t let a malfunctioning espresso machine ruin your coffee moments. Contact Highlander Coffee today to schedule your repair service and enjoy peace of mind knowing your machine is in expert hands!

Experience the Joy of Coffee Again

By choosing Highlander Coffee, you will enjoy the peace of mind that comes from knowing your espresso machine is professionally repaired and serviced. Picture yourself sipping that rich, velvety espresso once again, expertly crafted from your fully operational machine. Experience the satisfaction of knowing you’ve made the right choice for your coffee journey.

Frequently Asked Questions (FAQs)

For more than a decade, we have built up a robust TECHNICAL CAPABILITY to support the distribution of espresso machines serving homes, offices and commercial establishments. Customers enjoy PEACE-OF-MIND through our sound troubleshooting knowhow on services, repair and spare parts support.
 Our charges are based on transport, labour, parts, within/after office hours and the severity of the problem. For carry-in repairs, there will be no transport charges.
For a quotation, please contact us.
If repair work does not require parts replacement, downtime should be anytime from a day to a week for inhouse repair and service. If spares are not available, additional waiting time would be added on.
 Generally, we can support most brands in the market up to commercial grades. These machines are built-to-last solid boiler type models compared to the consumer-focused thermoblock ones.

Machines purchased from say Singapore departmental stores (Tangs, Takashimaya, Harvey Norman and Best Denki) should come with a 1 year warranty. Buyers are advised to first contact the importer/agent for after-sales support before approaching others.

Common brands are Nespresso, De’Longhi, Saeco, Gaggia and Krups.

In any case if you are at wits’ end, please contact us.
We pioneered INSTORE roasting in Aug 2006 with a 3kg Diedrich from USA for our own use at our espresso bar and retail beans. This is a Singapore NEA approved practice. As we naturally progress to the wholesale business, we outsourced our roasting to an AVA approved 3rd party roaster. 


In Singapore, it is illegal to roast beans instore (NEA certification) and supply wholesale to other food and beverage establishments.
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As our wholesale business grew, it is only right we eventually become a AVA certified wholesale roaster and supplier. End 2012, we finally WHOLLY OWN a roasting plant; producing coffee almost daily for both retail and wholesale with AVA (2012) and Halal (2015) certification. Our roasting facility is located at Food Exchange, 28 km away from our espresso bar (NEA certified since 2006)!

At our Food Xchange roasting plant, we roast almost daily or at least four times a week! If you don’t plan well, you are likely to boast about roasting every day! It is crucial to focus on machine maintenance and proper packing of beans!
They are special because each has its own characteristics to add complexity to the flavours our customers desire. Typically, they are citrusy, sweet, nutty, herbal, earthy, spicy and full bodied.
Medium to medium dark roast or city to full city as some will call it. We find that within this degree of roasts, there is a good balance of sweetness, bitterness, body and acidity. Ultimately this is what our customers approve of and keep coming back for more.
We believe making good consistent coffee can be easily available or taught to everyone to greatly improve the quality of our beverage experience.

To be available to everyone it must be simple to master for an individual, organisation or a commercial establishment. Coffee should easily be learned and not intimidating or overcomplicated.

Since 2004, Highlander Coffee is committed to making it simple for anyone to experience good consistent coffee by sharing, serving, and support of our in-house roasted coffees, espresso coffee machines and coffee training workshops.

For more than a DECADE, our VALUES have kept us focused to achieve steady and consistent GROWTH. SIMPLY put, we want our customers to continue recognizing us as ENDURING, DEPENDABLE and CREDIBLE.

We have established a broad customer base that either enjoys coffee at our espresso bar or who purchases beans to savour at home. Commercial establishments and offices trust our roasts to serve their coffee customers and employees.
 If you have any further questions or specific inquiries regarding our Technical Repair/Service Support, please feel free to reach out to our knowledgeable team. We are here to assist you and ensure your home and handmade coffee enjoys a seamless and delightful coffee experience. 

How To Get There 

(Espresso Bar)

Drop-Off/Pick-Up

Hours are between 9am to 4pm.

By Car & Parking

By Transport