Technical Service & Repair

You Deserve the Best Coffee Experience

At Highlander Coffee, we understand your concerns. With over 20 years of experience in the coffee industry, we have built a reputation as a reliable authority in espresso machine repair and service.

Our dedicated team consists of passionate coffee experts who don’t just repair machines; we live and breathe coffee every day. We’ve successfully serviced countless machines, including various brands and models, from prosumer to commercial makes, so you can trust us to care for your equipment as if it were our own.

Regrettably, we are unable to provide services for brands such as Breville, Delonghi, Krups, Saeco, Solis, and others.

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Trusted Partners :

Corporate & F&B Brands Brewing Excellence with Highlander Coffee

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Customers' Reviews

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  • “Greatly appreciate your dedication to your customers.”

    “Thanks Phil for coming down personally with your grinder, set up and demo. Greatly appreciate your dedication to your customers. Can see why your customers remain loyal. Haha. God Bless your works. ..Thank you once again for the help in time of need. Appreciate your help and dedication greatly.”

    – Ms Christina Wong, Cafe Manager

  • “Sincere businessmen who knows their stuff.”

    “Thanks Phil and Cedric for solving my problem. You guys are definitely very good and sincere businessmen who knows their stuff. All my friends will definitely get to know about you guys!…So nice to taste real coffee after 2 weeks. Yum yum”

    – Mr Raymond Chan (A home espresso machine owner)

  • “Thanks for getting it repaired so fast.”

    “Good afternoon Phil, our coffee machine has been fixed. Thanks for getting it repaired so fast. now we all can enjoy a good cup of coffee… thank you.”

    – Ms Aileen Sim, Song Zu

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FAQs

How do you charge for the services?

Our charges are based on transport, labour, parts, within/after office hours and the severity of the problem. For carry-in repairs, there will be no transport charges.

What is the typical service and repair downtime?

If repair work does not require parts replacement, downtime should be anytime from a day to a week for inhouse repair and service. If spares are not available, additional waiting time would be added on.

What are the brands you can service and repair?

Generally, we can support most brands in the market from prosumer to commercial grades. These machines are built-to-last solid boiler type models compared to the consumer-focused thermoblock ones.

Machines purchased from Singapore departmental stores (Tangs, Takashimaya, Harvey Norman and Best Denki) should come with a 1 year warranty. Buyers are advised to first contact the importer/agent for after-sales support before approaching others.

Regrettably, we are unable to provide services for brands such as Breville, Delonghi, Krups, Saeco, Solis, and others.